Privacy Policy — pet939 Data & Security Commitment

01 About This Policy

This Privacy Policy describes how pet939 collects, uses, stores and protects the personal information of users who access the platform — whether through the website, the mobile app or any other interface. It also explains your rights in relation to your personal data and how you can exercise them.

By registering an account or using pet939 in any way, you confirm that you have read this Privacy Policy and agree to the practices described. If you do not agree, you should not use the platform.

This policy applies to all personal data collected from users in relation to their pet939 accounts, including information provided during registration, account operation, transactions, customer support interactions and general platform use.

02 Data We Collect

pet939 collects only the personal data that is necessary to operate your account and deliver the platform services. The categories of data we collect include:

We do not collect sensitive data such as biometric information, health data or information about religious or political beliefs unless directly relevant to a specific compliance requirement, in which case this will be clearly communicated to you.

03 How We Use Your Data

Data collected by pet939 is used for the following specific purposes:

• Account operation — creating and managing your account, processing login sessions and maintaining your preferences.
• Transaction processing — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification — confirming your age (18+) and identity as required for withdrawal processing and account security.
• Fraud and security monitoring — detecting unusual account activity, preventing unauthorised access and identifying potential terms violations.
• Customer support — responding to queries, resolving disputes and assisting with account issues.
• Platform improvement — understanding how users interact with the platform so we can fix issues and improve the experience over time.
• Legal compliance — maintaining records required to comply with applicable legal obligations and respond to lawful requests from authorities.
• Responsible gaming — monitoring patterns that may indicate problem gambling behaviour so appropriate tools and interventions can be offered.

04 Legal Basis for Processing

pet939 processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to deliver the services described in the Terms and Conditions that you agreed to when registering.
• Legitimate interests — we have a legitimate interest in maintaining platform security, preventing fraud and improving the user experience, provided these interests do not override your fundamental privacy rights.
• Legal obligation — some processing is required to comply with applicable laws, including financial record-keeping and identity verification requirements.
• Consent — for non-essential processing such as marketing communications or optional analytics cookies, we rely on your consent. You can withdraw consent at any time.

05 Data Sharing

pet939 does not sell, rent or trade your personal data to third parties for any purpose. Data sharing is limited to the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, Easypaisa, Raast and other payment providers receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services — where automated or manual identity checks are required, verification data may be shared with specialist KYC (Know Your Customer) service providers.
• Technical infrastructure providers — hosting, database and security service providers may have limited access to data as part of providing the underlying infrastructure. These providers are bound by data processing agreements.
• Legal and regulatory authorities — we may be required by law to disclose data to government agencies, law enforcement or regulatory bodies in response to valid legal requests.

06 Payment Data

Because pet939 processes real money transactions in PKR, payment data is treated with a particularly high level of care. The following specific practices apply:

• Card and mobile wallet credentials are not stored in plaintext at any point. Payment information is tokenised through the payment processor's secure systems.
• JazzCash and Easypaisa transaction data includes account numbers and transaction references. This is stored in encrypted form and used solely for transaction processing and reconciliation.
• Withdrawal requests are cross-checked against the registered payment methods on your account to prevent fraudulent withdrawals to unauthorised accounts.
• Transaction history is retained for the period required by our record-keeping obligations and then securely deleted or anonymised.

If you believe a payment transaction on your account was unauthorised or incorrect, contact the support team immediately with your transaction reference number.

07 Data Security

pet939 implements technical and organisational security measures appropriate to the nature of the data we hold. These include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive account and payment data stored on our systems.
• Access controls that restrict personal data access to staff with a specific operational need, enforced through role-based permissions.
• Regular security reviews and vulnerability assessments of the platform infrastructure.
• Monitoring systems that detect and alert on unusual access patterns or potential data breach indicators.

While we take all reasonable steps to protect your data, no system is entirely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password, never share your login credentials, and contact us immediately if you suspect unauthorised account access.

08 Data Retention

We retain personal data for as long as your account is active and for a reasonable period thereafter to allow for dispute resolution, compliance with legal obligations and fraud prevention. Specific retention guidelines:

• Account data — retained while the account is open and for a period after closure to allow for outstanding matters to be resolved.
• Transaction records — retained for a minimum period required by financial record-keeping obligations.
• Identity verification documents — retained only as long as required for compliance and then securely deleted.
• Technical and usage data — typically retained in aggregate anonymised form after 24 months.
• Support communications — retained for a reasonable period to support ongoing or potential future disputes.

When data is no longer required, it is either securely deleted or anonymised such that it can no longer be associated with an individual user.

09 Cookies & Tracking

pet939 uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the platform. Cookies are categorised as follows:

• Essential cookies — required for the platform to function. These handle session management, login state and security tokens. The platform cannot function without them and they cannot be disabled.
• Analytics cookies — help us understand which pages are visited, how long users stay, what devices and browsers are common, and where users encounter problems. This data is used in aggregate and is not personally identifying.
• Preference cookies — remember settings such as display preferences and language choices so you don't have to reset them every session.

You can manage your cookie preferences through your browser settings. Most browsers allow you to view, delete and block cookies from specific sites. Note that disabling essential cookies will prevent the platform from working correctly.

10 Your Rights

As a pet939 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at the details listed in Section 13.

11 Children's Privacy

pet939 is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account or provided personal information to pet939, please contact the support team immediately so we can investigate and take appropriate action, including closing the account and deleting the associated data.

Age verification is part of our standard account review process. Any account found to belong to a user under 18 will be closed immediately and the entire balance forfeited in accordance with the Terms and Conditions.

12 Policy Updates

pet939 may update this Privacy Policy from time to time as the platform evolves, legal requirements change or our data practices are refined. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For material changes — those that significantly affect how we use your data or your rights — we will aim to notify registered users by email or through an in-platform notification before the changes take effect.

It is your responsibility to review this policy periodically. Continued use of pet939 after an update is published constitutes acceptance of the revised policy. If you disagree with an update, you can request account closure through the support team.

13 Contact & Data Requests

For any privacy-related queries, data access requests, correction requests, deletion requests or concerns about how pet939 handles your personal information, contact our support team through the following channel:

When submitting a data access or deletion request, we may ask you to verify your identity before fulfilling the request to ensure we are responding to the correct account holder.