pet939 FAQ — Your Questions Answered

No. Each person is permitted one account only. Creating multiple accounts is a violation of the Terms and Conditions and will result in all accounts being closed and balances forfeited. This applies even if you use different mobile numbers or email addresses. If you have trouble accessing your existing account, use the login recovery option or contact support — do not register a new one.

Go to your account settings after logging in. You can update your mobile number or email from there. Changing either requires verification on both the old and new contact detail to confirm the change is authorised. Do this before you lose access to the old number or email, because recovery without access to the original contact becomes complicated and requires identity verification through support.

Identity verification is required before your first withdrawal. Typically you'll need to provide a copy of a valid CNIC or passport and a selfie for confirmation. The details you submit must match what you provided during registration exactly. Most verifications are completed without issues when the documents are clear and the information is consistent. If there's a problem with your submission, the support team will contact you.

Use the password reset option on the Login page. Enter the mobile number or email address you registered with — you'll receive a verification code to confirm it's you, and then you'll be asked to set a new password. Make sure you enter the mobile number or email exactly as registered. If you no longer have access to the registered contact, reach out to support at [email protected] with your account details.

pet939 supports JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and mobile wallets. All deposits and balances are in PKR. The available methods for your account are shown in the deposit section of your dashboard. JazzCash and Easypaisa are the most popular options among Pakistan users because they process quickly and don't require a bank visit.

JazzCash and Easypaisa deposits typically reflect within minutes. Raast transfers are also generally fast. Bank transfers can take longer depending on your bank and the time of day — some process within the same day, others may take until the next business day. Card payments usually go through within a few minutes. If your deposit hasn't reflected after the expected time, check your bank or wallet statement first to confirm the transaction went through, then contact support with the transaction reference.

Minimum deposit amounts vary slightly by payment method and are displayed in your account dashboard at the time of depositing. The minimums are intentionally kept low so you can start with a comfortable amount. Exact figures are shown in-app or on the deposit page of your account — check there for the most current limits applicable to your chosen method.

First, confirm the transaction was successful on the JazzCash or Easypaisa side — check your transaction history in the wallet app. If the deduction is confirmed there, wait a few minutes and refresh your pet939 balance. If it still hasn't updated after 15–20 minutes, contact support at [email protected] with the transaction reference number, the amount in PKR, the date and time, and your account username. The team can trace and apply the deposit manually.

Log in and go to the Withdrawal page or the cashier section of your account. Select your preferred withdrawal method (JazzCash, Easypaisa, bank transfer, etc.), enter the amount in PKR and confirm. Your account must be verified before your first withdrawal is processed. More details are available on the dedicated Withdrawal page.

Processing times depend on the method and your account verification status. Verified accounts typically see withdrawals processed within a few business hours for JazzCash and Easypaisa. Bank transfers may take longer. If you have active bonus funds that haven't met wagering requirements, those funds are not available for withdrawal until the requirements are completed.

Common causes of withdrawal delays include incomplete identity verification, active bonus funds with pending wagering requirements, a recently changed payment method that requires re-verification, or a large withdrawal that requires a manual review. Check your account dashboard for any pending notifications or verification requests. If nothing is flagged and the withdrawal is still delayed beyond the expected time, contact support with your withdrawal reference number.

Generally, withdrawals are processed back to the same payment method you deposited with. This is a standard fraud prevention measure. If you need to withdraw to a different account — for example because your JazzCash number has changed — contact support with identity verification before requesting the withdrawal. Using an unverified new account for withdrawals will typically put the request on hold pending a manual review.

pet939 covers Pakistan Super League (PSL) matches, T20 internationals, Test matches, ODI series and major international cricket tournaments. Within each match you'll find markets including match winner, top batsman, top bowler, total runs, first wicket method, player performance bets and many more. In-play markets are also available during live matches, which is where most Pakistan users place the majority of their bets during PSL season.

Rules for abandoned, rain-affected or incomplete matches are set out in the Betting Terms and Conditions. Generally, if a match is abandoned before a result can be determined, most pre-match bets are voided and stakes returned. In-play bets at the time of abandonment may be settled differently depending on how many overs were completed. Read the full rules in the Terms and Conditions before placing bets on weather-sensitive fixtures.

Cash-out availability depends on the specific market and match. Not all markets offer early settlement. When cash out is available on a bet, you'll see the option in your open bets section with the current offered value. The value fluctuates based on the live match situation and current odds. Cash-out is not available on all cricket markets or at all times during play.

Yes — in addition to cricket, pet939 offers football betting on international leagues and tournaments, as well as esports markets. The Betting section of the platform shows all currently available sports and competitions. The selection is broad enough that there's always something live regardless of whether it's cricket season or not.

All slot games on pet939 use a Random Number Generator (RNG) to determine outcomes. Every spin is completely independent — previous results have no effect on the next spin. Each game has an RTP (Return to Player) percentage, which indicates the average payout over millions of spins. In any individual session, results will vary significantly from that average. There are no "hot" or "cold" machines, and no pattern or strategy that changes the odds.

Fish games are a type of arcade-style shooting game where you aim and fire at fish on screen. Different fish carry different point or payout values — larger or rarer fish are generally worth more but are harder to catch. You spend ammunition (which costs PKR from your balance) and earn rewards based on what you hit. It's a more interactive format than spinning slots and is popular among users who prefer something more hands-on. Visit the Fish Games section to see all available tables and stake levels.

Yes. All games on pet939 are optimised for mobile browsers and work on both Android and iOS devices. The dedicated app (available from the Download page) gives a smoother experience, particularly for fish games which benefit from the larger touch target area on a phone screen. The website version also works well on mobile if you prefer not to install the app.

The welcome bonus is available to new accounts on their first deposit. Check the Promotions page to see the current welcome offer, the qualifying deposit amount in PKR and the associated wagering requirements. In most cases the bonus is applied automatically when your first deposit meets the minimum qualifying amount. If it doesn't appear after your deposit, contact support with your deposit reference and the bonus won't be missed.

A wagering requirement is the total amount you need to bet before bonus funds can be converted to real, withdrawable PKR. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in bets before that bonus can be withdrawn. Different games contribute at different rates — slots typically count 100% while some table games count less. All requirements are listed on the Promotions page.

If you request a withdrawal before completing the wagering requirements attached to an active bonus, the bonus funds and any winnings generated from them will typically be forfeited. Your own deposited funds that are not connected to the bonus can still be withdrawn. The exact terms vary by promotion — always check the specific bonus terms before requesting a withdrawal if you have an active bonus.

Go to your account settings and look for the Responsible Gaming or Limits section. You can set daily, weekly or monthly PKR deposit caps. Limits take effect immediately once set. If you want to reduce your limit, it applies at once. Increasing a previously set limit has a mandatory waiting period before the higher amount activates — this is intentional and prevents impulsive decisions. Full details are on the Responsible Gaming page.

Self-exclusion closes your account for a set period — temporary or permanent — preventing deposits, bets and access to games. During exclusion, marketing communications are stopped. You can activate self-exclusion directly from your account settings without contacting support. A cooling-off period prevents immediate reactivation. If you choose a permanent exclusion, reactivation requires a formal review. Attempting to register a new account during a self-exclusion period is a terms violation.

Start with a calm, non-judgemental conversation with them directly. Encourage them to use the self-exclusion tool on pet939 and other platforms. For device-level controls, most Android and iOS phones have parental control or screen time settings. If you have serious concerns about a specific pet939 account, contact support at [email protected] — we take these reports seriously and will review the account accordingly. The Responsible Gaming page has more detailed guidance.

Visit the Download page for full instructions on getting the pet939 app on your Android or iOS device. Because the app is not distributed through official app stores, you may need to enable installation from unknown sources on Android — the download page walks you through that step by step. iOS users follow a different install process also explained there.

No. Your pet939 website account and the app use the same login credentials. There's no separate registration, no separate balance and no separate history. Log in with the same mobile number/email and password you use on the website. Any deposits, bets or account changes made through the app reflect in your account in real time across all devices.

Try clearing the app cache first — on Android this is usually in Settings > Apps > pet939 > Storage > Clear Cache. If that doesn't resolve it, uninstall the app and reinstall the latest version from the Download page. Make sure your device has a stable internet connection and that you're running a recent version of Android or iOS. If the problem persists after reinstalling, contact support with your device model and the specific error you're seeing.